Fine ARF ships from Cold Spring, NY 10516
We use US Post, UPS or FedEX if requested.
Your order is charged on the day it ships and not before.
We send you the tracking number so you can track the progress of the shipment.
Thank you for your order !
Contact us with any concerns.
We want you to be delighted.
Returns: Almost everything we sell is made to order, so we don’t love accepting returns. However, because the purchase was decided from a photo, we offer a refund within 15 days of receipt, unless the item is engraved or a dog collar. In that case, unless we have made a mistake, those items are not refundable. An in store credit is available for 1 month after receipt of all purchases. Anything bought from us in person, be it at a fair or show, can be returned for store credit only. In this case, I think you have had the item in hand and know what it feels like as well as looks like. We have had less than 8 returns in 20 years so I’m not too worried.
How do I return an item?
We want you to be happy
and we will do what we can to make that happen.
Please contact us at firstname.lastname@example.org
for more information on returning an item.
Dog Collars and custom engraving are not returnable