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Shipping | Returns

Shipping Policy

Fine ARF ships from Cold Spring, NY 10516

We use US Post, UPS or FedEX  if requested.
Your order is charged on the day it ships and not before.
We send you the tracking number so you can track the progress of the shipment.

Thank you for your order !
Contact us with any concerns.
We want you to be delighted.

# 718-361-5544

Returns:  Almost everything we sell is made to order, so we don’t love accepting returns.  However, because the purchase was decided from a photo, we offer a refund within 15 days of receipt, unless the item is engraved or a dog collar.  In that case, unless we have made a mistake, those items are not refundable.  An in store credit is available for 1 month after receipt of all purchases.  Anything bought from us in person, be it at a fair or show, can be returned for store credit only.  In this case, I think you have had the item in hand and know what it feels like as well as looks like.  We have had less than 8 returns in 20 years so I’m not too worried.

How do I return an item?
We want you to be happy
and we will do what we can to make that happen.
Please contact us at
for more information on returning an item.

Dog Collars and custom engraving are not returnable

A Little About Lisa Greene and FineARF...

Born in NYC, sometime in the last century. Graduated college and spent the next 15 years trying to figure out what I wanted to do with my life. It wasn't until I got a Scottie named Taboo that I had my answer.

I needed money, a career, a purpose in life; I knew jewelry, having been raised by a father that taught me about sapphires and rubies before how to tie my shoes. And now that I had my Scottie, I knew dogs. I decided to put the 2 together and make great fun jewelry for people that had fallen in love with their dogs.

What I really wanted to do was make miniatures. Once the dog idea was gaining legs, Neiman Marcus became the largest seller of the dog charms. Then began asking for other charms. And we made them. Over the course of 11 years we made 200 plus non-dog charms, and developed a charm line unparalleled in it's detail and craftsmanship.     Read more